Moving house is a stressful time and trying to find a vacate cleaner that you can rely on in the middle of so much going on can be very trying. How do you know that you’re choosing the right one? Are you getting a good price? Can you rely on them? Are they going to clean everything that needs cleaning? So we’ve put together a guide of what to look for when you’re in the market for an end of lease cleaner.
1. Know your priorities.
Who is the clean for? If your clean is for a real estate agent then your aim is likely to get your bond back. To do this you will need to return the property to the condition that it was in when you moved in. If you are renting, find your property condition report and return your property to that state. A vacate cleaning checklist is a good idea to make sure that nothing is missed. You can find our vacate cleaning checklist here.
Real estate agents can be very fussy. Which is great news if you’re the new tenant moving in, but it can be a bit difficult if you’re the tenant moving out.
To ensure you meet all the priorities of you real estate agent, you will need to find a cleaner who has experience doing end of lease cleans and will attend to all the things a real estate agent will look for. If your priority is to get your clean done cheaply then there are plenty of people who will do it cheaply for you, but be aware you may be sacrificing attention to detail, customer service, accountability and peace of mind for a cheaper price.
2. Be Organised
As soon as you find out your moving date and the date your keys have to be returned, start looking for a cleaner. Having as many things as possible arranged and booked in ahead of time will reduce your stress and uncertainty. Also, the earlier you have everything booked in, the less susceptible you’ll be to booking changes and alterations. You’ll want to call a few different cleaners to get an idea of prices, find out whether they bill by the hour or a fixed quote, which services are included in their vacate clean, what kind of guarantee they offer with their services and check with your partner. So leave plenty of time.
3. Fixed price quote vs by the hour.
Different end of lease cleaning companies quote differently for their services. Some companies will provide a fixed price estimate based on the size of your property. Other companies charge by the hour but will generally give you a ballpark estimate for how long your job will take.
Fixed price estimates can be a gamble, it could end up being great value if they under quote, but they could take a lot less time than the estimate as well. Companies will generally only quote over the phone and they will add a bit to the estimate to cover their bases so they don’t lose out if the job takes a bit longer than estimated.
Hourly rates are usually a better bet as you’ll only be paying for the time that the cleaners spend working. You’ll still get an estimate of how much you’re spending but as long as the cleaners work efficiently, you’re getting exactly what you’re paying for, which is hours of labour.
Another viable alternative is charging by the square meterage of the house, although this is less common for domestic and vacate cleaning.
Whichever method of pricing you choose, the most important thing is that you’re getting all the service you pay for. You can determine this by comparing prices and services from a few different quotes. Keep in mind though, that price isn’t the only factor. You also want to ensure that you settle with a reliable and trustworthy service provider. One of the best ways to determine this is to appraise their communication with you.
Communication is one of the most important qualities that you want your vacate cleaner to have. At such a stressful time you want your cleaner to have a clear plan and to be able to communicate it to you clearly. You also want them to be able to communicate to you clearly things like what time they’re going to be there, if any issues arise, if the job may take longer than expected, what they have cleaned, what they haven’t been able to clean, and assure you that your house will be up to inspection standard. Your cleaner being able to communicate these things to you clearly shows that they know whats required, they are doing it; and that they have a certain degree of professionalism. This will help put your mind at ease and give you one less thing to worry about. Because after all, you’re paying to have your house cleaned, but you’re also paying to not have to worry about it.
5. Know what’s included and excluded.
Different cleaning companies have a different idea of what a “vacate clean” includes. Although real estate agents will require everything to be cleaned to pass your inspection, some companies do not include everything in a vacate clean, so it is worth asking. Not all companies do window cleaning and carpet cleaning. Some companies don’t include oven cleaning in a standard vacate clean and may charge extra for it. Outdoor areas usually aren’t included in a basic quote, but your cleaner may be willing to do some outdoor cleaning upon request. Window cleaning is generally quoted separately to general cleaning and at a set rate. If you do need your windows cleaned, keep in mind that not all companies clean out tracks, sills and mullions. Ask your cleaner if this is something that is included in their window quote. So when booking a vacate clean, always ask for a breakdown of what they’re going to do, ask for a list of tasks and make sure that will be enough to pass your rental inspection.
Is the company you’re hiring fully insured? If something gets broken or damaged and you’ve hired a small business, they simply may not be able to afford to pay for the damages. It is best to ensure that the company that you’re employing is fully insured, if necessary ask to see their certificate of currency.
Will your cleaner be flexible around your moving timetable? Do they have various timeslots available? Will they allow you to do some of the cleaning yourself and work along side you. This is a great way to save money if you have the time and inclination.
8. Satisfaction guarantee
Does your vacate cleaner have a satisfaction guarantee? Will they stand behind their work?
This is probably the key quality to look for in a vacate cleaner. If they guarantee their work and are willing to fix up any mistakes or anything they’ve missed, then you can rest easy knowing that they’ll be responsible for the clean and you can get on with all the other tasks involved in moving house.
We hope our guide makes choosing a vacate cleaner much easier. Remember, there’s plenty of options so compare them against each other on the above criteria to find the best one for you. The more questions you ask potential cleaners, the more you’ll get an idea of whether they’ll be a good fit for you.